Self-exclusion Policy

Introduction

Ffbet is committed to responsible gambling and the well-being of its players. This Self-Exclusion Policy explains the voluntary options available to limit access to Ffbet accounts, the conditions that apply, and the processes for requesting and terminating exclusions.

Scope and Definitions

In this policy, "Time-Out" means a short-term pause from all Ffbet product activities for a defined period. "Self-Exclusion" means a long-term restriction from access to Ffbet accounts for a defined period or indefinitely. "Account" refers to the user profile maintained by Ffbet for wagering and payment activities. This policy covers all Ffbet products and any associated services operated under the Ffbet brand.

Time-Out (short-term break)

Time-Out is a voluntary, brief restriction intended to help manage gambling activity. Available durations range from 24 hours to a maximum of 6 months. When a Time-Out is activated, the user will not be able to sign in, place bets, deposit funds, or withdraw funds from the account. Any bets placed prior to Time-Out activation remain valid and will settle in accordance with official results at the end of the Time-Out period. Upon expiry, the account is automatically reactivated and normal access resumes. A Time-Out may not be shortened once initiated; any adjustment requires a new exclusion request after the current period ends.

Self-Exclusion (extended break)

  • Options: Available self-exclusion terms include 1 month, 3 months, 6 months, 1 year, 2 years, 5 years, or an indefinite term.
  • Effect: Upon selection, all access to Ffbet products is blocked for the duration. Deposits and withdrawals are disabled, and new bets cannot be placed.
  • Pending bets: Any bets pending at the time of exclusion will be settled in accordance with official results.
  • Account closure: All accounts registered under the excluded profile will be closed; funds in the account(s) will become inaccessible for the exclusion period.
  • New accounts: The creation of new accounts by an excluded player is prohibited during the exclusion period.
  • Reactivation: Automatic reactivation occurs at the end of the selected term or upon a formal reactivation request for indefinite exclusions, subject to Ffbet's discretion.

Initiating Self-Exclusion: A user may initiate self-exclusion by using the Self-Exclusion option within the Ffbet account, or by sending a request to [email protected], including the user ID and selected exclusion period. Where applicable, the request will be acknowledged, and a 24-hour cooling-off period may apply before the exclusion takes full effect. During this time, access to the account remains restricted in accordance with the chosen option.

Effects During Exclusion

  • Login access: Access to the Ffbet account is blocked for the duration of the exclusion.
  • Deposits and withdrawals: Financial transactions are disabled.
  • Gambling activity: Wagering on Ffbet platforms is prohibited during the exclusion period.
  • Promotional communications: Marketing materials are suspended for the duration of the exclusion.
  • Bet settlements: Existing bets pending at the start of exclusion will be settled in line with the platform's official results.

End of Exclusion and Reactivation

Time-Out ends automatically on the designated expiry date; the account is reactivated at the end of the period without further action required by the user. Self-Exclusion ends upon expiry of the selected term or upon a formal reactivation request where allowed. Early termination of an exclusion before its scheduled end may be submitted in writing to support; decisions on early termination are at Ffbet's sole discretion and may be subject to a cooling-off period.

Account Integrity and Prohibitions

During or after exclusion, the following apply: creating or using multiple accounts to circumvent exclusion is prohibited. If the user opens a new account using the same or substantially similar personal details, the new account will be blocked and any balances will be frozen. Ffbet reserves the right to close accounts that breach self-exclusion provisions and to recover or withhold funds in accordance with applicable law and internal policies.

Privacy and Confidentiality

All self-exclusion requests and related data are handled in strict confidence and in accordance with Ffbet's Privacy Policy. Information collected for the purposes of this policy will be retained only for the period necessary to administer the exclusion and related safety measures.

Responsible Gambling Support

During and after exclusion, Ffbet may provide information about responsible gambling practices and direct users to professional gambling-support resources. Users are encouraged to seek assistance from qualified organizations if gambling impacts their well-being. Ffbet does not provide medical or psychological treatment but can facilitate access to appropriate support services where available.

Policy Updates

This Self-Exclusion Policy is reviewed periodically and may be updated to reflect regulatory changes or business practices. Amendments take effect on publication and apply to all active and future exclusions.

Contact Information

For self-exclusion requests, or if you have questions about this policy, contact Ffbet support at [email protected]. You may also initiate or manage exclusions via your Ffbet account under the Self-Exclusion section.