Privacy Policy

Scope and Data Controller

This Privacy Policy explains how Ffbet collects, uses, stores and discloses personal data of players and visitors who access the Ffbet Website or use the Services offered by Ffbet. The data controller responsible for your personal information is the entity operating Ffbet under applicable law. We may appoint data processors to process data on our behalf under written contracts. By using our Services, you acknowledge and consent to the practices described in this Policy.

What Personal Data We Collect

We collect personal data necessary to provide our Services, comply with legal obligations, and manage risk. The categories include:

  • Identity data: name, date of birth, and government-issued identification as required for verification;
  • Contact data: email address, postal address, telephone number;
  • Financial data: payment methods, applicable bank details, and transaction history;
  • Account and usage data: login history, device information, IP address, game activity and preferences;
  • KYC data: documents for identity verification, source of funds, proof of address, and related information;
  • Marketing data: communications preferences and consent status;
  • Cookie and usage analytics data: cookies and similar tracking technologies and related information about your interactions with our Services;
  • Public and third‑party data: information obtained from publicly available sources or trusted partners where permissible.

How We Use Your Personal Data

We use personal data for the purposes described below, each supported by applicable legal grounds.

  • To provide and administer your account and deliver the Services described in our Terms and Conditions (Performance of contract).
  • To verify your identity and comply with anti-money laundering (AML) and know-your-customer (KYC) obligations (Legal obligation; Regulatory obligation).
  • To process payments, settlements and refunds, and to manage financial transactions (Performance of contract).
  • To communicate with you about account activity, security, updates, and important notices (Legitimate interests or performance of contract).
  • To monitor and detect fraud, money laundering and other illegal activity; to enforce security and integrity of the Platform (Legitimate interests; Legal obligation).
  • To implement responsible gaming measures, including self-imposed limits and automated controls within defined thresholds (Legal obligation; Legitimate interests).
  • To conduct data analytics, product development and service improvements (Legitimate interests).
  • To comply with legal and regulatory reporting and auditing requirements (Legal obligation).
  • To deliver marketing communications where you have consented or where lawful basis exists, and to honor opt-out choices (Consent for marketing; Legitimate interests).
  • To apply automated decision‑making for risk assessment and automated controls in accordance with established policies, with human review where required by law (Automatic processing with safeguards).

Sharing Your Personal Data

We may disclose personal data to the following recipients when necessary or permitted by law:

  • Service providers and processors that perform payments, identity verification, customer support, hosting, data analytics, and related services on our behalf under contract.
  • Regulators, government authorities and law enforcement where required by applicable law or for regulatory compliance.
  • Affiliates and other group entities as needed for operational purposes or regulatory compliance.
  • Third parties to prevent, detect or investigate fraud, or to enforce our terms and protect rights.
  • With anonymized or aggregated data shared with partners for reporting, analytics or research, where the data does not identify individuals.

Cookies and Tracking Technologies

We use cookies and similar tools to operate the site, remember preferences, analyze usage, and assist with security. The data collected may include your IP address, device identifiers, browser and operating system, location, and activity on our site. You may disable cookies via your browser settings, but certain features may not function as a result.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy and to comply with applicable laws and regulatory obligations. In general, personal data related to onboarding, account activity and transactions is retained for eight years from the date of last interaction or termination of the relationship, whichever is later. After retention periods expire, data is securely deleted or anonymized.

Your Rights

You have rights under applicable data protection laws, including:

  • Access: obtain confirmation of whether we process your personal data and obtain a copy of your data;
  • Rectification: correct inaccurate or incomplete data;
  • Erasure: request deletion of data where permissible;
  • Restriction of processing: limit processing while disputes or requests are resolved;
  • Objection: oppose processing based on legitimate interests, where applicable;
  • Data portability: receive your data in a structured, commonly used format and transmit to another controller where feasible;
  • Consent withdrawal for marketing: stop marketing communications at any time;
  • Automated decision-making: request human review where decisions are made solely by automated means.

To exercise these rights, please contact [email protected]. We may require identification and may request clarifications. Some requests may be refused or granted partially in accordance with law.

Data Security

We implement appropriate technical and organizational measures to protect personal data, including transport layer security (TLS) for data in transit, encryption at rest where feasible, access controls, regular security assessments, and incident response procedures. We conduct ongoing monitoring and auditing of processing activities. In the event of a personal data breach, we will provide notice as required by law and cooperate with regulators.

Cross-Border Data Transfers

Where necessary, we may transfer personal data to service providers, affiliates or other entities located outside your country of residence. Such transfers are subject to appropriate safeguards, including contractual clauses or other approved transfer mechanisms, and are limited to the purposes described in this Policy.

Age Restrictions

Ffbet services are only available to individuals aged 18 years and older. We perform age verification in accordance with applicable law and regulatory requirements. Access by underage individuals is strictly prohibited.

Contact and Complaints

If you have questions about this Privacy Policy or want to exercise your rights, contact our privacy team at [email protected]. For concerns about our processing of your personal data, you may also raise a complaint with the appropriate data protection authority in your jurisdiction. We will cooperate with authorities as required by law.